Network operations are generally split into several bodies that are responsible for different parts of the road hierarchy: urban networks are owned and operated by city councils, peri-urban networks by city councils or Regional bodies, and motorway networks by Regional bodies, Transport ministries publicly-owned companies or private concessionaires.
The challenge for the public sector managers of the transportation system is significant. Their approach in operating a complex system requires making the road user/customer the focal point. Many constraints and challenges are revealed with this focus related to the need to constantly assess performance and thus develop appropriate and accurate tools and indicators to assess performance. Technology development is increasingly rapid and a constant appreciation of the latest means of data collection and tools for dissemination is essential. (See Measuring Performance) In addition network managers need to develop appropriate organizational structures, budgeting approaches and operational procedures appropriate to the complexities of the network they control. (See Strategic Planning, Finance and Contracts and Operational Activities)
The organisational structure for integrated road network operations over a wide area is likely to focus on the development of coordinated operations between different road and transport operators as the primary goal.
Planning can be carried out in two stages:
Stage 1. This involves making a detailed analysis of traffic load on the network and the current level of operations, to identify problems and define response strategies. The objective is to develop operational objectives and requirements for the five main areas of RNO activity.
The analysis will need to look at current operating patterns, traffic volumes, accident analysis, and other factors relevant to the local situation.
A study of the existing organisational set-up is needed backed up with a survey of problems encountered (incident numbers, magnitude and frequency). Based on the results, the main requirements of an operating policy can be defined.
Stage 2. An operations programme will be devised in response to the problems identified. The purpose will be to organise and develop organisational capability in the areas of safety and road operations, in order to improve the agency's capabilities and provide users with consistent service levels.
Strategies to be implemented need to be fine-tuned; the allocation of roles and responsibilities agreed between the various actors; and the required organisational structure specified. If a department dedicated to network operations is to be created the plan should specify the necessary human and financial resources.
Within the organisation, those sections with direct responsibility for network operations must be identified together and assigned tasks in order to:
Activities linked to road operations should also be included as part of any strategic initiative conducted by the department, such as service delivery projects and quality initiatives. It is useful to identify specialised, complementary units each with its own tasks and responsibilities and define the necessary interaction between them that can incorporate:
It is recommended that staff engaged in network operations should organise or take part in training activities and periodic meetings to discuss experience or exchange information. Operators must be subject to continual evaluation through adoption of performance level assessment. (See Planning and Reporting)
Transport policy/programme context: The role of the Network Operator has changed significantly in the recent years. It has moved from a construction-oriented organization and mandate, to a performance and efficiency-oriented role. Various reforms, performance based budgets and privatisation has been implemented. To guarantee the policy outcome, evaluation is proving to be much more important. (See Evaluation)
Result-oriented management: Recent changes in the ways of administration are now demanding a result-oriented management with emphasis on the PDCA cycle (Plan, Do, Check, Act) to spiral up services and technologies.
Enhanced accountability to the public: Accountability, not only to the public but also to the relevant stakeholders, is becoming important for the road network operator to ensure transparency of policies/programs and to gain public support for traffic management and network operations projects. In particular, evaluation can support budget procurement, which is an immediate requirement before an RNO project can be launched. For these reasons, countries like USA and UK are among those that actively release data and information from performance evaluations into the public domain.
Investment appraisal: Investment in new technologies and services needs to bring direct benefits to road users as well as the road owners and operators. Evaluation of operations should cover those issues that are directly and indirectly linked to users. The other purpose is to look at the business case for developing ITS technologies and services. A well-planned evaluation will contribute to an elaboration of how to improve technology, how to widen service range, how to raise the quality of ITS services. (See Project Appraisal)
To counter-balance this problem, new types of actions are introduced such as:
In addition, ITS requires the development of telecommunication backbones that will help to overcome this kind of obstacle. (See Building ITS Capacity)
A road operator or road authority's assets will consist of:
Considerable investment is needed to maintain these assets. Failure to maintain and update the hardware assets may lead to road safety issues. Failure to retain records may lead to abortive expenditure or even litigation should some disaster occur.
An authority must appreciate the benefits and accept the need to introduce asset management planning and direct sufficient resources to the process. To succeed, it is necessary for Chief Executives, Technical, Corporate and Service Directors to contribute positively to the process.
Consideration of the value of assets held and their potential contribution to improved service delivery must be a high priority, along with their effective, efficient and economical management. This will necessitate the introduction of strategic asset management planning. The tool to achieve this is the Asset Management Plan.
The Asset Management Plan (AMP) should genuinely challenge what and how services can be improved through more effective asset management. The plan will be a corporate document, which will link to corporate and service objectives.
Systems that will facilitate a two-way information flow between the various planning processes need to be set up.
The key benefits in preparing an AMP include:
These benefits cannot be gained without the allocation of sufficient resources to the AMP process. Lack of attention to the asset management will have a detrimental effect on the quality of service. There is a serious risk of wasting money on assets that are not required to meet service needs or are unnecessarily costly to run. Failure to provide service can arise because equipment is of poor physical quality or there is insufficient data to inform decisions about how best to manage. Poorly defined financial and managerial procedures also cloud accountability.
The key elements of effective asset management planning are:
The adoption of an effective asset management-planning regime has potentially significant resource implications. These include:
Key processes should be linked to the budget cycle.
It is recommended that an AMP should have 5 key parts:
It is further suggested that an Asset Management Plan is prepared on a 5 year cycle, with annual review and updating.
Financing methods have profound, although indirect, impacts on the incentives to provide roads infrastructure and the organisations involved in Network Operations.
In many countries National tax is used for operating and maintaining national and regional networks. This National tax includes funds coming from the general State budget together with special fuel tax, or vehicle tax. Road network operations are funded through public bodies, although this may be divided between two or more agencies (for example the roads authority and traffic police).
Operations and maintenance tasks that are performed by a private company under contract are sometimes paid for on the basis of traffic volume managed. Payments are made from the national (or regional) budget (incomes and taxes) in order that the system appears free to the users.
In the case of concessions to private operators, operational costs are often covered by user fees (tolling), which also cover the repayment of the debt (principal and interest) and maintenance costs. (See Toll Collection)
In Europe, at the level of the European Union, several financing mechanisms exist which contribute to a maximum level of 50 % to road infrastructure expenses on fulfilment of European goals. A road network of strategic interest has been defined at the European level, the TERN (Trans-European Road Network). Faced with new challenges new ways of financing this network have been advocated:
Countries such as the UK now have extensive experience of private funding of road infrastructure. ”Shadow tolling” is also considered. The concept of shadow tolling is to have the toll paid by the authorities (Government, Regional, Local) according to traffic volumes and certain criteria such as level of service.
The indirect impact of the financing method on the operation level of service in a given environment is very significant. In practice, the deployment of new ITS services is sometimes initiated after an institutional change linked to financing issues. (See Finance and Contracts)