A good communication and public information strategy is very important - and needs to be kept up to date during project management. Neglecting the communication strategy and not implementing it in a timely way, can lead to the failure of projects - whilst paying proper attention to the communication strategy and its implementation can foster their success. In the 1990s a pioneer project in electronic payment, the Trondheim Toll ring, gained public support, partly because of the positive publicity it received. Similarly the original California Smart Corridor is another example of a successful project supported by an effective communication strategy. The outcomes might have been different - because of the number and the level of bodies involved - but all parties cooperated around a common mission.
Where possible, a Programme Manager should be appointed to bring communication, attention to detail, and energy - to overcome institutional problems. The Programme Manager can provide drive and co-ordination from project start through to deployment.